POLICIES

ABOUT YOUR ORDER

Cinco Powell, LLC is committed to delivering you the highest quality merchandise. Please keep in mind our custom pieces are made individually; therefore, no two pieces are alike. For instance, with our engraved tag collection, the alignment and spacing of the characters may vary adding to the charm and uniqueness of each custom piece. All sales are final on custom orders.

METHOD OF PAYMENT

We currently accept all major credit card payments through Authorize.net. At this time, we cannot accept checks or money orders for online orders. We do no currently accept non-US forms of payment.

SALES TAX

You will only be charged sales tax if your order is being shipped to the state of California.

GIFT WRAPPING

All tags, claws, necklaces, chains and rings come packaged in our signature, self-cleaning jewelry pouch free of charge. Items are mailed in a bubble mailer with a custom polyvore cover that is decorated with the Cinco Powell logo. The Cinco Powell Classic Tote comes with a Logo Dust Bag and is shipped in a custom Cinco Powell box.

If you would like a gift card added to the box, you will be given the option for a gift card at check out.

SHIPPING METHOD

At this time, Cinco Powell, LLC offers flat rate shipping of $3.50 on orders under $200 and $8 flat rate shipping on orders over $200. At this time, Hawaii will be an extra charge for shipping.

If you need an item on a rush basis, please email sales@cincopowell.com to arrange for quicker delivery, if possible. Please note, Cinco Powell ships via USPS and cannot be held responsible for lost packages. All packages are automatically insured for up to $100 at no additional charge to the customer.

INTERNATIONAL SHIPPING

We currently do not accept international orders. Please send us an e-mail at sales@cincopowell.com if you are interested in placing an international order.

ORDER TURN AROUND TIME

All of the custom engraved tags are made to order. All orders will be shipped within 5 business days with the exception of custom/personalized pieces. Custom pieces will ship within 2 weeks of your order date.

EXCHANGE POLICY

Your satisfaction is most important, and we very much value your business! If you are not completely satisfied with your purchase, you may exchange within 10 days of receiving the item. Products eligible for return must be unworn and in new condition. All shipping costs to exchange the item are the customer’s responsibility. We will not accept the exchange if the piece has been damaged in any way. Email sales@cincopowell.com to coordinate the exchange. All custom/personalized pieces are FINAL sale. Should Cinco Powell, LLC make a mistake on the custom order, it will be replaced at no cost, including shipping and handling expenses. Should the customer make a mistake in the ordering process, all costs and replacement are the responsibility of the customer, including shipping and handling costs.

TAG CARE

All tags are made to withstand normal wear and tear, but please take special care when wearing and storing your delicate piece. Make sure to store tags in the felt bag provided by Cinco Powell when not in use to help keep the Tag’s luster. Polish with a soft jewelry cloth or the provided felt bag. Regarding gold plated pieces specifically, make sure to choose a non-abrasive cleaning solution or polishing cloth that is safe for use on gold. Light scratches from daily wear and tear are to be expected as with any gold jewelry. Avoid direct contact with pefumes and lotions. Do not wear your tags while showering, swimming, exercising or sleeping. Please, follow these steps to ensure your tags withstand the test of time.

TASSELS

The tassels are made of high quality Grade A and AA Leather. Please note the nature of being worn on the outside of your bag or luggage makes them susceptible to wear and tear that adds to the individuality and character of the look.


WHOLESALE • CORPORATE • BULK

For all things sales, please email sales@cincopowell.com

Wholesale: We take great pride and care in selecting the stores that carry our brand. If you think Cinco Powell would be a good fit for your store, please contact us.

Corporate and Bulk Purchases: Would you like to give Cinco as a gift to all of your bridesmaids or outstanding employees? Nothing says “thank you” quite like a personalized gift! Contact us for information on bulk discounts.